CRM & telephony
A complete calling platform, in your browser.
Your agents call, your supervisors listen, your managers run the campaigns. We host and maintain the whole thing.
- 24-hour free trial
- 100% web-based
- No commitment
- No setup fee
- Local caller ID
- Automatic recordings
- Scheduled callbacks
- Live supervision
- Français · English · Español
- Up and running in 2 hours
- No software to install
- WhatsApp support
Four workspaces
Everyone has their own screen.
Agent screen
Campaigns, calls and customer records. Color-coded dispositions, pauses, hold, transfer and call log.
Administration
Users, campaigns, lists and reports. File upload, contact recycling, inbound calls.
Supervision
Live seats, call log, recordings and team statistics, with per-team permissions.
ApisnixPhone
The business phone in the browser, for calling outside campaigns and receiving your calls.
The agent screen
Designed for back-to-back calls without losing track.
A reworked ViciDial interface: teams who already know it find their way around immediately, and everyone else learns it in a few minutes.
- Next number, hold, transfer and recording
- Agent status and call time
- Customer record organized into sections: identity, contact, notes
- Manual dial pad
- Built-in web phone, microphone access granted in one click
- Call log and scheduled callbacks
Product tour
Four screens, one browser.
The phone, no software needed.
Call log, contacts, callbacks and dial pad in the browser, on both computer and mobile.
- 30-day call log
- Scheduled callbacks
- Three languages
Features
Everything the platform can do.
Here is what the platform can do. Inbound numbers (DID) and, depending on your number of seats, the supervisor login are options: see pricing.
- Manual calls with record preview
- Semi-predictive dialing
- Predictive dialing, speed 5 on the unlimited plan
- Outbound calls; inbound calls with a DID number
- Hold, transfer and conference
- Answering machine detection
- Scheduled callbacks
- Local caller ID, replaced if flagged as spam
- Inbound numbers (DID) as an option
- Customer record organized into sections
- Color-coded dispositions in one double-click
- Call notes and comments
- Agent call log
- On-screen call scripts
- File import and column mapping
- Lists and campaigns
- Recycling of unanswered contacts
- Search across contacts and recordings
- Live seats with status and activity
- Real-time listen-in
- Whisper to the agent
- Barge in on the call
- Recording playback and download
- Statistics per agent and per team
- CSV export
- Per-team permissions
- Filters by team and by period
- Users and roles
- Campaigns and lists
- Real-time report
- Pause codes
- Inbound call handling (DID number as an option)
- Reports sent by email
- Menus tailored to each company
- Separate workspace for each client
- Phone in the browser
- Computer and mobile
- 30-day call log
- Contacts, favorites, notes and tags
- Scheduled callbacks
- Playback of your own recordings
- Eight ringtones and boosted volume
- Light or dark theme
- Up and running in 2 hours
- 24-hour free trial
- No commitment and no setup fee
- Hosting, servers and backups included
- Encrypted lines
- Interface and manuals in three languages
- WhatsApp support from 9:00 to 19:00
- Change plans at any time
Dialing modes
Three calling paces to suit your campaign.
Manual
The agent dials the number or reviews the record before placing the call. Ideal for callbacks and qualified lists.
Semi-predictive
The system works through the numbers in the file, one call at a time for each available agent.
Predictive
Several numbers are dialed in parallel; only answered calls reach the agents.
Demo
Manual or predictive: see the difference.
Switch modes and watch how the numbers are dialed.
The platform dials 5 numbers in parallel and passes on only the answered call.
Lines
- +33 6 •• •• •• 48Dialing…
- +33 6 •• •• •• 85Dialing…
- +33 6 •• •• •• 22Dialing…
- +33 6 •• •• •• 59Dialing…
- +33 6 •• •• •• 96Dialing…
Agent
- Numbers dialed
- 5
- Conversations
- 0
This animation illustrates the principle; it is not a performance measurement.
Included in every plan
Nothing extra needed to get to work.
Supervisor login: free with 2 or more manual seatsReal-time listen-in, agent coaching and recording downloads.
- Full CRM and customer records
- Automatic call recording
- Callback management
- Local caller ID
- Caller ID replaced if it is flagged as spam
- Paid option: inbound numbers (DID)
- Interface and manuals in French, English and Spanish
- Encrypted lines, servers and backups managed by APISNIX
Destinations
The countries you can call.
Unlimited
- FranceLandlines and mobiles, manual and predictive
- CanadaLandlines and mobiles, manual and predictive
- LuxembourgLandlines and mobiles, with the Premium Trio pack and above
- French overseas departmentsRéunion, Mayotte, French Guiana, Guadeloupe and Martinique: unlimited with the French Overseas pack (mainland France included), or per minute
- United StatesUnlimited with the New York to Toronto and Madrid to Miami packs
- United KingdomUnlimited with the London to Edinburgh pack, or per minute
- SpainUnlimited with the Madrid to Miami and Spanish-Speaking Trio packs, or per minute
- ColombiaUnlimited with the Spanish-Speaking Trio pack
- MexicoUnlimited with the Spanish-Speaking Trio pack
Per minute
- BelgiumLandlines included in the All-in-One pack, mobiles per minute
- SwitzerlandLandlines included in the All-in-One pack, mobiles per minute
- GermanyLandlines and mobiles, billed by usage
- AustraliaLandlines and mobiles, billed by usage
Need another destination? Message us and we’ll reply with a rate.
Frequently asked questions
What is the platform built on?
On an enhanced version of ViciDial, one of the most widely used call center platforms, with agent and administration screens redesigned by APISNIX.
What equipment do I need?
A computer, an up-to-date browser (Google Chrome recommended), a headset and a stable internet connection.
Can I receive calls?
Yes. An inbound number (DID) costs €7.50 per month, and inbound calls come in on the agent screen or on ApisnixPhone.
Is my data kept separate from other clients’ data?
Yes. Each company has its own group: your users, campaigns, lists and recordings are visible only to you.
How do I reach support?
On WhatsApp, from 9:00 to 19:00.
Can I use my own number?
For outbound calls we use dedicated numbers, which limits spam reports. We can, however, display your landline number as the caller ID.
Free trial
Get access today.
24-hour free trial on 1 or 2 seats, so you can judge the quality of the lines before you decide.
- Four details, no documents
- After the trial, full access ready within 2 hours of payment
- Reply on WhatsApp from 9:00 to 19:00