ApisnixPhone API · Inside your CRM or website
Your CRM, our telephony: your teams make calls without leaving their workspace.
Keep the tools you know, add our phone. Your agents make and receive calls in a panel embedded in your CRM or website.
Installed and validated in your environment, with your developer.
Calls in the same place
Make and receive calls from the embedded panel, alongside your customer records.
From contact to call
Prepare a number from a contact record, then confirm the call inside the phone.
Individual agent access
Each agent signs in to the phone with their own access, within their team’s authorised scope.
Events your CRM can use
Once connected by your developer, phone states and observed call events can open a contact record or populate a CRM activity.
Fewer app switches
Reduce switching between applications and retyping phone numbers in your team’s workflow.
A defined integration scope
Authorised domains and teams, with technical documentation and a code example for your developer.
An integration planned for your environment
We validate installation in your CRM or HTTPS website. Compatibility with every CRM is not automatic.
What the current version covers
- The panel transmits phone states and events from calls observed while it is in use. It does not automatically export the full history, contacts or recordings.
- Automatic calling, SSO and ringing while the screen is locked are not available functions of this integration.
- Integration with VICIdial automatic campaigns remains a separate development, to be assessed and validated independently.
ApisnixPhone API in pictures
Your contact record and phone, on the same screen.
These demonstration views show how customer context and the audio panel come together in the VICIdial agent screen. The data is fictional and the calls shown are simulated.
The embedded phone
The ApisnixPhone API panel inside the agent screen: audio session and phone controls, without leaving the CRM.
Demonstration · French interface
Useful information, close at hand
An example record with first name, last name, phone, email, company, address, city and country, plus a notes area.
Demonstration · French interface
The information shown in the phone is supplied by your CRM once connected by your developer. This contextual record does not create a saved contact or export the address book.
Integration with VICIdial conference mode requires validation in your environment, including the microphone, network and campaigns used.
Your integration, step by step
An integration built with your developer.
Review your environment
Your CRM or HTTPS website, the domains involved, your team and the call workflow you need: we define the integration together.
Your developer connects the tools
The technical guide and code example help them install the panel, prepare numbers and connect events to contact records or CRM activities.
Validate before rollout
We check access and inbound and outbound calls in your environment. Validation includes the customer’s browser, microphone and network.
Let’s discuss your integration.
Tell us which CRM or website you use, your agent count and the workflow you need. We will assess installation and validation with your developer.